Clear terms before you ride.

Shipping policy

Shipping origin, cost and delivery timing depend on the selected model and destination. Some editions are made to order and require production and international shipping; Bumblebee and Panther have an approximate 50-day timeline, subject to confirmation. Contact us before ordering to confirm stock, production, shipping costs and any import charges. Severe weather, carrier interruptions, remote destinations, and incorrect address information may extend delivery time.

Inspect the carton at delivery. Photograph visible damage before opening the package and contact us promptly with your order number, carton photos, and product photos. Do not discard the original packaging while a shipping or quality claim is under review.

One-year warranty

OWAY product warranty covers confirmed manufacturing and quality defects for one year. Contact OWAY product support for claim assessment and confirmation of coverage and warranty-related freight before arranging a return. TAVO operates this storefront as an independent retailer.

Damage caused by misuse, collisions, unauthorized modification, water exposure beyond the product rating, normal wear, improper storage, or failure to follow the manual is not a manufacturing defect.

Return and refund policy

Returns are not accepted when there is no major quality issue. If a voluntary return is approved by product support, the bike and all accessories must be restored to the original packaging, and the customer pays return freight.

Contact support before shipping anything back. Unauthorized returns may be refused. Refunds, when approved, are issued to the original payment method after the returned product is received and inspected.

Privacy policy

We collect information needed to process orders, take payment, deliver products, prevent fraud, provide support, and meet legal obligations. This may include contact details, delivery information, order activity, device information, and support communications.

Online checkout is currently unavailable. When enabled, payment details are processed by the payment provider and are not stored directly by this storefront. We share information only with service providers needed to run the store, such as payment, hosting, analytics, and delivery providers, or when required by law.

Terms of service and riding notice

Product performance varies with rider weight, terrain, temperature, tire pressure, riding mode, and battery condition. Published speed and range are estimates, not guarantees. Customers are responsible for confirming local registration, licensing, age, helmet, road-use, and equipment requirements.

High-powered models may be restricted to off-road or private-property use in some locations. Ride only where permitted, wear appropriate protective equipment, and follow the product manual.

Contact TAVO

For order questions or help coordinating product support, email contact@tavoebike.com or call +1 (213) 775-9176. Please include your order number for order or warranty requests.